12
Jan
2016

Why choose SB-PM?

Why choose us? A question we are asked on a regular basis by potential clients.

What makes us different to all the other agents in town? Is it our personal service? Our passion for the business? How we strive to give each and every client a service second to none?

They are, but only a few answers to why you should use Struan Baptie Property Management for your property investment.

We recently submitted a Client Questionnaire which we distributed out to our current clients. We wanted to find out if there was anything, regardless how small, we could do to make the business even better. The response we received still means our heads are slightly bigger than they should be but we did also receive suggestions on what else we could do to make our service even better.

We didn’t want glowing reports from every client, that was not the purpose of the exercise. We are all human and nothing in life or business can always be perfect.

There are times we make mistakes, there are occasions  we don’t get things 100% right. But what we do to correct those errors, I believe, separates us from the competition in this industry.

We are a small team, we all work great together, you could say it feels like an extended family. Families stick together through thick and thin and thats why I believe people come to us. Although we are here to essentially make money, spend 5 minutes in our office and you’ll see that we love our jobs and we care about the business and all that is involved.

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Coronavirus Update from Struan Baptie Property Management Ltd

As you will be aware we are in the midst of an outbreak of the coronavirus Covid-19. The Scottish Government has recommended that businesses take steps to allow its staff to work from home to reduce personal contact and to help reduce the spread of the virus.

We do not wish to take any risks with the health and wellbeing of our team and to that end, we are allowing staff to work from home. This will have some implications on our business for all our clients and tenants.

If you have a general enquiry please email contact@sb-pm.co.uk or if your query is in regards to rent please email melissa@sb-pm.co.uk

Of course if you know the email address of the person you wish to get in touch with, please email them directly. If you have the direct dial number of the team member you wish to speak to, this will forward to that person’s mobile phone. We urge you to communicate by email in the first instance. It will most likely be answered more quickly.

We aim to remain fully operational throughout this period. Rent processing will continue as normal and we will continue to deal with emergency repairs and maintenance and all aspects of property management. Routine property inspections, viewings and new tenancy agreements during this period will be postponed to a future date.

I trust that you understand why these precautions are necessary and appreciate your support.
Kind Regards,

Struan Baptie
Director