What happens if a tenant stops paying rent?
A.Well, we know when the rent is due. The rent is due from the tenant within the first three to five working days of the month, of the calendar month. So, if the rent's not received into our account we will phone, we will text, we will email the tenant to ask why the rent's not been paid, what's happening, when will it be paid. If we don't hear back within that working day I will then visit the property at night and speak to the tenant myself to see if, one, they're still in the property, two, when they're going to be paying the rent. I then phone the landlord to explain what's happening, and also, if there's no rent been paid, or there's an ongoing problem we talk about the next steps, of possible eviction. We also, however, explain to the client it's really important to have an extra month, a spare month's rent in the account, because sometimes the rents can be late through people being delayed through their work, or a bank holiday, that may miss their mortgage payment, so we always explain to the landlord or a client to have extra funds to cover in case of a late payment.